Terms & Conditions
These Terms & Conditions apply to all participants, parents/guardians and support workers involved in KickTogether programs. By registering as a participant, you agree to comply with the following:
1. General Conduct
KickTogether promotes a safe, inclusive and positive environment. All participants, parents and support workers are expected to treat others with respect, follow staff instructions and contribute to a safe and enjoyable session. Disruptive or unsafe behaviour may result in removal from the session. Repeated disruptive or unsafe behaviour may result in removal from the program.
2. Support Management
We strive to ensure that your child’s support needs and limitations are catered to and supported throughout sessions. We will always have two coaches/support workers at every session. However, we do not have the capacity to support needs that go beyond session activities. Additionally, we cannot support participants to the extent of leaving the session unattended for child safety purposes.
It is advised that a support worker or parent/guardian be present at sessions to support a participant with:
- Toileting
- Administering medication or an asthma pump
- Having a food or drink break off-court
3. Support Worker Conduct
Support workers must be appropriately qualified and provide their Working With Children Check and, if applicable, a current Police Check prior to attending sessions. If a participant’s support worker changes, parents/guardians must notify KickTogether with updated details 24 hours before the session. Support workers are expected to be aligned with program values and child safety standards.
Support workers are required to only work and support their individual client, and should not get involved in the support and oversight of other participants. If a support worker is deemed to be behaving inappropriately or overstepping the line, they may be asked to step out of the session. KickTogether reserves the right to discuss any issues related to support workers with the parents of participants.
4. Participant Expectations
Participants should attend sessions ready to engage, respect fellow participants and follow the directions of coaches. Any behaviour that compromises the safety, well-being or enjoyment of others will be addressed, and repeated breaches may result in suspension or removal. Serious breaches of conduct, safety violations or “red line” behaviours (such as aggression, bullying, or unsafe actions) may result in immediate removal from the program.
5. No-Show Policy
If a participant does not attend a scheduled session without prior notice, the full session fee will still apply.
6. Cancellation Policy
Cancellations must be made with at least 48 hours’ notice. Exceptions within the late timeframe (i.e. medical certificate, injury etc) will be considered. For cancellations after the deadline, the full session fee will still apply.
7. Incident Reporting
All incidents (e.g. injuries, conflicts, behavioural issues) will be recorded and addressed by staff.
8. Privacy Policy
KickTogether collects personal information only for the purpose of program delivery, safety and compliance. Information is stored securely and will not be shared with third parties without consent, except where required by law.
9. Photography Policy
Photos and videos may occasionally be taken during sessions for promotional or program purposes. These will only be used if prior written consent has been provided by the parent/guardian. Generally, photos will be taken of participants without their face included.
10. Emergency Protocols
In the event of an emergency, KickTogether staff will follow safety procedures, including administering first aid, contacting emergency services if required and notifying parents/guardians as soon as possible.
If your child requires any medical or support-related items (i.e. asthma pump, knee brace, EpiPen etc), families are required to bring these items to sessions.
11. Safety & Supervision
KickTogether maintains appropriate supervision ratios in line with child safety standards. Coaches are trained in duty of care, first aid and inclusive coaching practices. Parents and guardians remain responsible for ensuring that children are collected promptly at the conclusion of sessions.
12. NDIS Claiming Process
For participants using NDIS funding, invoices will be prepared in accordance with NDIS guidelines. It is the responsibility of the parent/guardian or participant to ensure their plan allows for these services and that payments are made in line with their plan manager or self-managed arrangements.
13. Payment Process
Invoices are issued on the 30th of each month and must be paid by the due date listed. Late or outstanding payments may result in suspension of participation until payment is received.
KickTogether Child Safety Policy
At KickTogether, the safety & wellbeing of every child and young person is our highest priority.
Our approach to child safety is guided by our SAFE Framework:
- S - Security
- A - Accountability
- F - Friendly
- E - Excellence
These principles guide how we recruit and supervise staff, respond to concerns, communicate with families and continually improve our programs.
S: Security
We take proactive steps to ensure the people, environments and practices surrounding our participants are safe.
KickTogether will:
- Require all staff and coaches working with children to hold a valid Working with Children Check (WWCC) and any other checks required for their role.
- Undertake appropriate recruitment and screening processes before staff commence working with participants.
- Ensure staff receive clear expectations regarding professional conduct, boundaries and child safety.
- Provide appropriate supervision of staff, coaches and participants during programs.
- Maintain safe sporting environments, equipment and facilities.
- Take reasonable steps to protect children from harm.
- Ensure children are released only to an authorised parent, carer or responsible person where applicable.
Our commitment: The safety of participants is considered before, during and after every KickTogether program.
A: Accountability
Every person at KickTogether shares responsibility for protecting children and young people.
Concerns, complaints & incidents are taken seriously and responded to appropriately.
KickTogether will:
- Provide clear ways for children, parents, carers and staff to raise concerns or provide feedback.
- Encourage people to raise concerns without fear of being dismissed or treated unfairly.
- Document and appropriately respond to child-safety incidents and concerns.
- Escalate or report matters to relevant authorities where required.
- Maintain appropriate confidentiality and privacy when managing concerns.
- Ensure staff understand their responsibility to speak up when something does not appear right.
- Communicate openly with families where appropriate and permitted.
Our commitment: Concerns will be heard, documented and acted upon - never ignored.
F: Friendly
Children are more likely to feel safe when they feel welcomed, respected and comfortable speaking to the adults around them.
KickTogether aims to create a friendly, inclusive and supportive environment where every participant feels that they belong.
Our staff and coaches will:
- Be approachable, patient and respectful.
- Listen to participants and take their views seriously.
- Encourage participants to communicate when they are uncomfortable, worried or need support.
- Create environments where mistakes are treated as part of learning.
- Avoid humiliation, intimidation, bullying or unnecessary pressure.
- Respect individual differences, communication styles, abilities and support needs.
- Work collaboratively with parents and carers to understand each participant.
Our commitment: Every participant should feel safe to be themselves, ask for help and have their voice heard.
E: Excellence
Child safety requires ongoing improvement.
KickTogether regularly reviews its policies, procedures and practices to ensure they continue to reflect the needs of participants, families and staff.
We will:
- Review child-safety policies and procedures regularly.
- Consider feedback from children, parents, carers, coaches and staff.
- Review incidents and concerns to identify opportunities for improvement.
- Provide staff with ongoing guidance and education regarding child safety.
- Update procedures when expectations, legislation or recognised child-safety practices change.
- Continually assess how our programs can become safer, more inclusive and more supportive.
Our commitment: We will continue learning, reviewing and improving rather than treating child safety as a one-time requirement.
Our SAFE Promise
At KickTogether, child safety is everyone's responsibility.
- SECURITY — We create safe people, practices and environments.
- ACCOUNTABILITY — We listen, respond and take concerns seriously.
- FRIENDLY — We create an approachable, inclusive and supportive environment.
- EXCELLENCE — We continually review, learn and improve.